Privacy Policy

1. Introduction

Welcome to dk8. We are committed to respecting and protecting the privacy of every player who visits or registers on our platform. This Privacy Policy describes in detail how dk8 collects, processes, stores, and protects your personal information when you access our website at dk8.im or use any of our services, including sports betting, cricket betting, live casino, slots, crash games, and more.

By accessing dk8 and registering an account, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

This policy applies to all users of dk8 based in Bangladesh and elsewhere. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions. Regardless of your location within Bangladesh, the same privacy standards apply uniformly to every dk8 account.

2. Information We Collect

dk8 collects several categories of personal information to provide a secure, compliant, and enjoyable betting experience. We collect only what is necessary and proportionate to our legitimate operational purposes.

Registration and Identity Information

• Full name, date of birth, and gender
• National ID number or passport number for identity verification
• Email address and mobile phone number
• Username and encrypted password (passwords are never stored in plain text)

Financial and Transaction Information

• Mobile financial service (MFS) account details including bKash, Nagad, Rocket, and Upay numbers
• Deposit and withdrawal transaction history with timestamps
• Bonus and promotional credit history
• Wagering records including bet amounts, game types, and outcomes

Technical and Usage Information

• IP address, device type, operating system, and browser information
• Cookies and session data (see Cookies section below for full details)
• Pages visited, time spent on each section, and clickstream data

3. How We Use Your Information

The personal data dk8 collects is used exclusively to operate, maintain, and improve our platform. We do not use your data for purposes beyond what is described in this policy. Specifically, we use your information for the following purposes:

• Account creation, verification, and management — ensuring every dk8 account belongs to a genuine, age-verified user (21+ only)
• Processing deposits and withdrawals securely through bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Delivering customer support and resolving account queries, disputes, and technical issues
• Sending service notifications, security alerts, and updates relevant to your dk8 account
• Personalising your game recommendations and promotional offers based on your betting activity
• Monitoring for fraud, money laundering, and abuse to protect the integrity of our platform and our players

4. How We Share Your Information

dk8 does not sell, rent, or trade your personal information to any third party. We only share data with carefully selected partners under strict contractual obligations, and only to the extent necessary to deliver our services. Sharing scenarios include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate secure deposits and withdrawals
• Identity verification and KYC service providers to confirm player age and prevent underage gambling
• IT infrastructure, cloud hosting, and security providers who support the operation of dk8's platform under data-protection agreements
• Law enforcement or regulatory authorities where disclosure is required by applicable law or a valid legal process

All third-party service providers who access your data are required to implement security measures consistent with our standards and to use your information solely for the purpose for which it was shared. We do not permit our partners to use your data for their own marketing or unrelated purposes.

5. Cookies and Tracking Technologies

dk8 uses cookies and similar tracking technologies to improve your browsing experience, maintain session security, and gather analytical data that helps us enhance our platform. The types of cookies we use include:

• Essential cookies — required for login sessions, security tokens, and core platform functionality; cannot be disabled without impairing service
• Analytical cookies — collect anonymised data on page views, session duration, and navigation paths to help us understand how players use dk8
• Preference cookies — remember your language, region, and display settings so you do not need to re-configure each visit

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform performance. We do not use cookies to serve third-party advertisements or track you across other websites.

6. Data Security

dk8 employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption across all data transmissions, encrypted storage for sensitive user data including passwords and financial records, regular security audits and vulnerability assessments, and access controls that restrict data access to authorised personnel only.

While we apply rigorous security practices, no digital platform can guarantee absolute security. We strongly encourage all dk8 users to use strong, unique passwords for their accounts, enable two-factor authentication where available, and notify us immediately at [email protected] if they suspect any unauthorised activity on their account.

7. Data Retention

dk8 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our terms of service. The specific retention periods are as follows: account registration data and identity documents are retained for the duration of your account and for a minimum of five years after account closure to support fraud prevention and compliance requirements; transaction records and wagering history are retained for a minimum of five years; and analytical and usage logs are typically retained for twelve months on a rolling basis.

When your data is no longer required, dk8 will securely delete or anonymise it in accordance with our data disposal procedures. You may request deletion of your personal data by contacting our support team, subject to any retention obligations that legally require us to retain certain records.

8. Your Rights and Choices

As a dk8 user, you have a number of rights with respect to your personal data. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access — you may request a copy of the personal data dk8 holds about you at any time
• Right of rectification — if any of your personal data is inaccurate or incomplete, you may request that we correct or update it
• Right of erasure — you may request deletion of your data where we no longer have a legal basis or operational need to retain it
• Right to restrict processing — you may ask us to limit how we use your data while a dispute or investigation is pending
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days. We may request that you verify your identity before we fulfil a data request to protect against unauthorised access to your account information.

9. Payment Data and Financial Privacy

dk8 processes all financial transactions through trusted payment partners. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are transmitted directly to our payment processors using encrypted connections. dk8 does not store full card numbers, full MFS wallet credentials, or banking PINs on our servers.

We retain only the minimum transactional metadata needed to reconcile accounts, process refunds or bonus credits, and comply with applicable financial regulations. This typically includes the transaction reference number, amount in BDT, timestamp, and status. Your full payment credentials are never accessible to dk8 customer support staff.

10. Third-Party Links and External Services

dk8 does not contain links to external third-party websites or services within our core platform. Where game content is provided by third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, those providers operate under their own technology and privacy frameworks. dk8 does not control the data practices of game content providers and recommends that you review their privacy notices if you have concerns about how they handle technical data during gameplay.

11. Children's Privacy and Age Restriction

dk8 is strictly an adults-only platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, you are not permitted to register an account, place bets, or use any dk8 service.

If we become aware that we have inadvertently collected personal data from a user under the age of 21, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that a minor has created an account on dk8, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

dk8 reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, send a notification to registered users via email or an in-platform alert. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of dk8 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any update, you should stop using our services and may contact us to request deletion of your account data.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk8 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing all privacy-related enquiries promptly and professionally.

You can contact us by email at [email protected]. Our support team is available 24/7 to assist users across Bangladesh including Dhaka, Chittagong, Sylhet, and all other regions. When contacting us regarding a data request, please include your registered username and a brief description of your request so we can assist you efficiently.